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Terms Conditions

We built pk luk around clear account rules so you know exactly what applies when you deposit via bKash, Nagad or Rocket, open a game and request a withdrawal.

Account eligibilityDeposit & withdrawal rulesGame access termsDispute resolutionLegal jurisdiction

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Contact Us About Terms Questions

If anything in these terms is unclear or if you need help with your account, our support team is ready to walk you through the detail. Reach us by live chat for instant answers, by email for detailed inquiries or through our account message system if you are already logged in. We handle questions about Deposit references, withdrawal timing, game access and rule updates every day.

Live Chat Open the chat widget in the bottom corner of any page and our team will answer questions about account rules, payment terms and game access in real time. Available when you are logged in or browsing as a guest.

Email Support Send detailed questions or document requests to our support email address listed in your account settings. We respond within one business day and can provide written confirmation of any term or policy change.

Account Messages Log in and check your account inbox for personalized updates about terms changes, verification requests and policy notifications. Every message is stored so you can review past communication whenever you need it.

How These Terms Apply to Your Account

pk luk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every account opened on pk luk and every transaction you make through bKash, Nagad, Rocket or bank transfer. By creating an account you agree to follow the rules we set for deposits, game play, withdrawals and account security. We reserve the right to

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update these terms when regulatory requirements change or when we add new payment rails or game categories; we will notify you by email or account message when material changes take effect. Your continued use of the platform after notification means you accept the updated terms. You
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must be of legal age in your jurisdiction to open an account — availability depends on local law and eligible regions in Bangladesh. We verify your identity and payment details before processing any withdrawal; you agree to provide accurate information and to contact support if your
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details change. If you breach these terms — for example by opening multiple accounts, using someone else's payment method or attempting to manipulate game outcomes — we may suspend your account, void related bets and withhold funds pending investigation. Disputes are handled first through our support
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team; if unresolved you may escalate through the contact channels listed in the support section below. We process your data as described in our privacy policy and we use cookies to keep you logged in and to remember your game preferences. These terms are governed by
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the laws applicable in the regions where we operate; where local law conflicts with any clause here, the local rule prevails and the rest of the terms remain in force. We aim to keep every rule transparent so you can play with confidence and understand your
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rights at every stage.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Account Security & Data Handling

We take your account security seriously because your wallet, game history and personal details sit on our platform. Every deposit and withdrawal is encrypted, your password is hashed and we verify your identity before releasing funds. We store only the data we need to run your account and comply with local regulations; we do not sell your information to third parties. You can request a copy of your data or ask us to delete your account by contacting support.

Encrypted Transactions

Every bKash, Nagad and Rocket deposit passes through SSL encryption so your payment details stay private. We do not store your wallet PIN or bank password — only the transaction reference needed to match your deposit to your account.

Identity Verification

Before your first withdrawal we ask for a government ID scan and a selfie to confirm you own the account. This protects you from unauthorized withdrawals and helps us meet regulatory requirements in eligible Bangladesh regions.

Data Retention

We keep your account history and transaction records for the period required by local law, typically five years. After that we archive or delete your data unless you remain an active user. You can request deletion at any time by contacting support.

Cookie & Session Management

We use cookies to keep you logged in and remember your language and currency preferences. You can clear cookies from your browser settings; doing so will log you out and reset your preferences to default.

Common Questions About Our Terms

We will suspend your account, review the situation and notify you by email. Depending on the breach we may void bets, withhold funds or close the account permanently. You can appeal through support with evidence to support your case.

No. We allow one account per person, per household and per payment method. Multiple accounts lead to suspension and forfeiture of balances. If you forget your login details, use the password reset link rather than creating a new account.

We send an email and an account message whenever we update these terms. The effective date appears at the top of this page. If you continue using your account after that date, you accept the new terms.

Local law always takes priority. If a clause here is unenforceable in your region, that clause is severed but the rest of the terms remain valid. Availability depends on local law and eligible regions in Bangladesh.

Yes. Contact support by email and we will send a PDF copy of the current terms to your registered email address. You can save or print it for your records.

Start with our live chat or email support to explain your concern. If you are not satisfied with the first response, ask to escalate to a senior team member. We aim to resolve every dispute fairly and transparently.

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