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Access, Accounts Regional Compliance

We built pk luk for Bangladesh players who want clarity on where they stand. Our legal position is simple: account access depends on your local law and the regions we're permitted to serve.

Regional eligibility appliesAccount verification requiredPayment rails match local rulesData handled per policySupport answers legal questions
pk luk Access, Accounts Regional Compliance
DATA & SECURITY

How We Handle Your Information

Legal compliance sits on top of data handling. We collect identity documents, payment records and device data to meet our verification obligations, and we store them only as long as regulation requires. You control what we keep beyond the mandatory retention window.

Identity Verification

We ask for government ID and a selfie during withdrawal setup. Those images stay encrypted and are reviewed by trained staff, not shared with third parties outside our payment processor and compliance auditor.

Payment Records

Every bKash, Nagad and Rocket transaction is logged with timestamp, amount and originating account number. We retain these records to satisfy audit requests and to help you resolve disputed charges with your wallet provider.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page load times. No third-party advertising cookies. You can delete them in your browser, but that will reset your login and language preference.

Data Deletion

Close your account and request deletion via support. We erase personal data within thirty days, except records we must keep for legal or accounting reasons. Those are archived and marked non-accessible to front-line staff.

LEGAL ENQUIRIES

How to Reach Us About Compliance

Questions about regional eligibility, account restrictions or payment verification belong with our compliance team. We answer legal enquiries during business hours and route them to the right desk so you get a complete reply, not a template response.

Email Support Send account or eligibility questions to our compliance inbox. We reply within two business days with case-specific guidance, not automated acknowledgments. Include your registered mobile number so we can verify ownership.
Live Chat Our chat operators connect you to a compliance specialist if your question involves blocked regions, failed verification or disputed payment rails. Available daily; expect a brief wait during peak hours for specialist handoff.
Help Centre Browse articles on regional access, document requirements and payment-rail compliance. Each guide links to the relevant section of this legal page and explains the verification step in plain language.

Common Questions About Access & Compliance

Access depends on local law and our eligible-region list. We block districts where authorities have issued prohibitions. Check with support if you're unsure whether your area qualifies before registering.

We verify identity to comply with anti-money-laundering rules and to confirm the bKash, Nagad or Rocket account belongs to you. Without a clear ID match, we cannot release funds.

We monitor regulatory updates and will notify you by email if a change affects your account. You'll have time to withdraw your balance before we apply any new restriction or closure.

We respond to lawful requests from authorities and provide transaction records when compelled by court order. We do not proactively share player data outside those obligations or our processor relationships.

Email support with your registered mobile number and ask for a data export. We'll send a file containing your account history, transaction log and verification documents within seven business days.

Yes. Contact our compliance team with your case reference. We review closure decisions and provide written reasons. If the closure was due to regional law, we cannot reverse it, but we will process your withdrawal.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.