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How We Handle Your Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and play our games. This policy explains what we gather, how we use it, and the controls you have over your data.

Account securityPayment privacyYour data rightsContact controlRetention clarity

Explore Lobby Read FAQ

What Information We Gather and Why

pk luk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your mobile number, email and the wallet details you provide for bKash, Nagad or Rocket deposits. We use this information to verify your identity, process your payments, and keep your account secure. Session data—device type, IP address, browser—helps us detect unusual

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activity and prevent unauthorised access. Game activity is logged to track your balance, settle bets and show your transaction history. We do not sell your personal information to third parties. Payment processors and game studios receive only the minimum data needed to complete transactions and deliver
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game rounds. Marketing messages go out only if you opted in during registration; you can unsubscribe any time through account settings. Cookies track your login state and preferences; essential cookies cannot be disabled, but optional analytics cookies can be managed in your browser. Data retention follows
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local regulatory requirements where the service is available; inactive accounts may be archived after the period stated in our terms. If local law in your region restricts online gaming or data transfers, access may be limited or unavailable. This policy applies to users in eligible regions;
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confirm that participation is lawful in your area before opening an account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

How to Reach Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to update your contact preferences, our support channels are ready. Send an email for detailed requests, use live chat for quick clarifications, or check the account-settings page to manage marketing consent and communication preferences yourself.

DATA HANDLING

How We Protect and Manage Your Information

We encrypt payment data in transit and store account details on secure servers. Access is restricted to authorised staff who need it to verify transactions or resolve support tickets. Regular audits check for vulnerabilities, and we update security protocols as new threats emerge. Your rights include requesting a copy of your data, correcting inaccurate details, or asking us to delete your account where local law permits.

Encryption and storage

All payment transactions between your bKash, Nagad or Rocket app and our system travel over encrypted connections. Account credentials are hashed, and wallet IDs are stored separately from game logs.

Cookie usage

Essential cookies keep you logged in and remember your language choice. Optional analytics cookies measure page load times and lobby navigation so we can improve the experience.

Third-party sharing

Payment processors receive your wallet ID and transaction amount to clear deposits. Game studios receive a session token and bet data to run rounds of Live Baccarat Bonanza, Football TeamBet or Bengal Gold Reels.

Data retention and deletion

Active accounts and transaction logs are retained as long as required by financial and gaming regulations in eligible regions. If you close your account, we archive the data for the statutory period then delete it.

Privacy Policy Answers

We collect your mobile number, email address, and the bKash, Nagad or Rocket wallet details you provide. We also log your device type, IP address and browser to secure your account and detect unusual login attempts.

Yes. Email our support team with your registered mobile number and request a copy of your personal data. We will send a summary of your account details, transaction history and communication preferences within a few business days.

Log in, go to account settings, and toggle off the marketing-email checkbox. You can also click the unsubscribe link at the bottom of any promotional email. Changes take effect immediately and apply to all future campaigns.

Only with payment processors who clear your bKash, Nagad or Rocket deposits. They receive your wallet ID and transaction amount but not your email or other account details. We do not sell your data to advertisers or data brokers.

Active accounts and transaction logs are retained as long as financial and gaming regulations require in eligible regions. If you close your account, we archive the data for the statutory period then delete it unless legal holds apply.

We archive your account details and transaction history for the period required by law in eligible regions, then permanently delete them. You can request deletion by contacting support; we will confirm the timeline based on regulatory retention rules.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How We Handle Your Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Information

Encryption and storage

Cookie usage

Third-party sharing

Data retention and deletion

Privacy Policy Answers

01 What personal information does pk luk collect when I register?

02 Can I see what data pk luk holds about me?

03 How do I stop receiving marketing messages from pk luk?

04 Does pk luk share my wallet information with third parties?

05 How long does pk luk keep my account information?

06 What happens to my data if I delete my pk luk account?

Privacy Policy

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